Why ICT Governance Is Failing in Kenyan Organizations — And What Leaders Must Do About It
The System Worked. The Governance Failed. In 2021, a mid-sized Kenyan parastatal invested over KSh 52 million in a new Enterprise Resource Planning system. The procurement process was thorough. The vendor was reputable. The system was installed on schedule. Three years later, most staff still use Excel spreadsheets. The ERP system sits largely underutilized — …
